Both "break-fix" and MSP's can leverage BlueFolder's easy-to-use but powerful features to increase customer communication and satisfaction. Easy creation and management of incidents and problems help accurately set customer and tech expectations. Customer Service Agreements track hours, retainers, and all-inclusive agreements. Leveraging asset/equipment tracking helps you keep your customer and team informed when troubleshooting issues and managing customer infrastructure.
©2017 BlueFolder Software, Inc. All Rights Reserved.