Press Release

Quest Software Acquires BlueFolder to Offer MSPs an End-to-End Technology Platform to Improve Business Operations and Profitability

Integrating Professional Services Automation Functionality with PacketTrap® MSP RMM System Delivers Full Business Management Functionality through a Single Platform

ALISO VIEJO, Calif., February 16, 2012 – Quest Software (Nasdaq: QSFT) today announced that it has acquired BlueFolder, Inc., a leading provider of field and professional service management solutions. With this acquisition, Quest will offer the first end-to-end managed service provider (MSP) business management solution that will provide robust, remote monitoring and management (RMM) functionality paired with a professional services automation (PSA) system. The acquisition represents an expansion of the functionality and value of PacketTrap® MSP, arming MSPs with a solution that can improve business operations and profitability.

PacketTrap MSP delivers affordable enterprise-class remote server, application and network management for MSPs and IT solutions providers to use across customer environments. By integrating BlueFolder® PSA functionality, the combined MSP business management solution will be the first of its kind to integrate core functionalities of the two types of technology platforms MSPs need to deliver valuable services and differentiated support to customers.

"By integrating PacketTrap MSP with BlueFolder's solution, we will deliver managed service providers a seamless and complete platform that they can leverage to enhance their service level offerings while improving customer satisfaction," said Mike Byrne, director of MSP Network Management Division, Quest Software. "This combination of technology is exactly what MSPs need to improve efficiency and profitability to grow their businesses. We now have an opportunity to deepen our relationships with MSPs and IT solution providers by becoming a strategic technology partner."

Quest will reveal its new product offerings in the first quarter of 2012 with an updated version of PacketTrap MSP, making stand-alone RMM or PSA products as well as the integrated business management solution available to MSPs. For more information, visit

"For years we've invested in the BlueFolder service management software and delivery model to meet MSP needs for business management tools," said Marc Fey, president and chief executive officer, BlueFolder. "These tools combined with market-leading remote monitoring and management functionality from PacketTrap MSP represent the first truly integrated business management platform."

The acquisition closed on February 15, 2012. Quest does not disclose financial details.

About Quest Software, Inc.

Established in 1987, Quest Software (Nasdaq: QSFT - News) provides simple and innovative IT management solutions that enable more than 100,000 global customers to save time and money across physical and virtual environments. Quest products solve complex IT challenges ranging from database management, data protection, identity and access management, monitoring, user workspace management to Windows management.

Editorial Contact:
Elisabeth Buford
Quest Software, Inc.

About BlueFolder

BlueFolder is a leading provider of Field Service Management solutions. The company's award-winning application delivers a simple and accessible web-based solution for businesses to manage their service teams, customer support, work orders, shared scheduling and billing. Companies of all sizes that use BlueFolder achieve an immediate return on investment by significantly increasing efficiency and reducing operational costs. As a result, users achieve sustainable competitive advantages while delivering a superior customer experience. BlueFolder offers multiple subscription levels, priced on a monthly basis, and does not require an annual commitment. BlueFolder is a privately held company headquartered in Colorado Springs, Colorado. For more information, visit BlueFolder's website at or call 866.253.2583.

Quest, Quest Software, PacketTrap and the Quest logo are trademarks or registered trademarks of Quest Software. BlueFolder is a registered trademark of BlueFolder, Inc. in the United States and certain other countries. All other trademarks are property of their respective owners.

Forward Looking Statements

This press release includes predictions, statements and other information relating to our acquisition of BlueFolder, Inc. that might be considered forward-looking statements. These forward-looking statements relate, but are not limited, to the combination of BlueFolder's technologies with Quest's product offerings, the capabilities of such technologies and offerings, and future benefits to Quest's customers. These statements are based on current expectations and assumptions that are subject to risks and uncertainties. Actual results could differ materially from those anticipated as a result of various factors, including: risks that the transaction or related integration activity may disrupt current plans, projects and operations, and our ability to recognize the benefits of the acquisition; reductions or delays in information technology spending; adverse changes in general economic or market conditions; our ability to successfully integrate BlueFolder's personnel, products and technologies into Quest's product offerings; competitive factors, including industry consolidation, entry of new competitors into markets occupied by BlueFolder's products, and new product and marketing initiatives by our competitors; our ability to retain existing personnel and recruit and retain qualified personnel; and other risks described from time to time in Quest's filings with the SEC. For a discussion of these and other related risks, please refer to our recent SEC filings, including our Annual Report on Form 10-K for the year ended December 31, 2010, which are available on the SEC's website at Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date thereof. We undertake no obligation to update forward-looking statements to reflect events or circumstances after the date thereof.