Service Request Management
Are you still using spreadsheets and sticky notes to keep track of your service work? If you want to take your business to the next level, you need to get organized. BlueFolder gives you all the tools you need to track service requests, assignments, status, schedules, billable activities, contracts, and more. BlueFolder is the easiest service management software on the market.
Tracking Service Work
The "Service Request" is a foundational concept of our solution. Think of it as an electronic version of your paper work orders. BlueFolder's streamlined interface makes it a snap to create Service Requests for each job. A customizable database structure enables you to easily store critical job data like customer, service location, contact person, work to be done, due dates, schedules, assignments, priority, custom fields and more. You can also rename "Service Request" to a term that fits your business. And everything is searchable so you can always find what you're looking for when your customers call.
Audit Trail For Every Job
BlueFolder automatically keeps track of the activities and changes to each Service Request. Who made the change and when did it happen. A complete chronological history for each and every job... that's peace of mind you can't afford to do without. That's superior customer service management software from BlueFolder.
Flexible Assignment & Scheduling
A core component of service management software is assigning & scheduling. BlueFolder has a robust system that supports complex jobs with multiple appointments and techs, as well as the simple jobs with only one appointment and one tech. It's also flexible enough to support service companies that simply assign jobs to their techs to be completed on a FIFO (first in first out) basis, without scheduling. With BlueFolder, the choice is yours, we can handle it.
Track Time, Materials, and Expenses
You're in business to make money, right? Thought so. Accurately tracking the billable time, materials and expenses for each job is critical to making sure that you can bill your customers and get paid faster. BlueFolder's service manager software is easily accessible from any web browser and even from smartphones and PDA's.
Send Customer Email Notifications
Keeping in touch with your customers is critical to delivering top-notch service. With BlueFolder's ability to send email notifications to your customers, you'll be able to reduce phone calls and keep your customers happy. You control when notifications are sent and which of your employees can send them.
Helping You Better Serve Your Customers with Better Tools
Looking to better serve your customers and save money with increased efficiency? BlueFolder's hosted field service management software places your customer's service history in one place, easily accessible from any computer, improving communication and response times. In fact, you'll likely find, just as many of our customers already have, critical time savings and improved efficiency. You'll benefit by having your customer's contact information, service history, and service contracts all in one location.
BlueFolder delivers multiple software tools integrated into one easy-to-use solution. With BlueFolder, you get field service management software and customer service management software all integrated into one, easy to use solution. Why deal with unwieldy manual operations or disparate solutions that don't efficiently work together? BlueFolder provides a single, integrated view of the information you need to better serve your customers.