Medical Equipment Service Software
Easily Manage Work for Repair, Preventive Maintenance and Installation of Medical Equipment.
Whether you are an ISO, a TPMO or a CE group, BlueFolder helps you to service and install medical equipment to meet the ever-increasing demands of patient safety initiatives such as:
- FDA Section 820.200 - Servicing
- FDA Section 820.170 - Installation
- ISO 13485 Quality Management Requirements
- ECRI Institute Equipment Management Standards
BlueFolder's unique equipment tracking features allow you to generate detailed service histories while reducing costs through the elimination of inefficient paperwork. Your teams have 24/7 web access to work assignments, while you simultaneously monitor all schedules. The easy-to-use Customer Portal helps you build stronger ties with your customers. And your service technicians will appreciate the simplicity of their interactions with BlueFolder.
Benefits
Find out what your business has to gain from BlueFolder.
Immediate Payoff
Most customers who implement BlueFolder find that it pays for itself very quickly... usually even in the first month!
Save Time & Money
Are you spending hours each month trying to process your customer billing? Or, even worse, are you paying your bookkeeper by the hour to process your billing? Our customers report that BlueFolder saves hours of data entry each month with its built-in QuickBooks integration.
Increase Revenues
BlueFolder will help you maximize your labor utilization rate. More jobs per day and less technician downtime yields more profit for your business!
Reduce Stress
You don't have time to worry about servers and databases. Focus on your business and let us provide your service management software. We're experts at running the hardware and software, so you can focus on your business.
Convenience
Enjoy the convenience of accessing BlueFolder securely from any computer, at anytime. BlueFolder also includes a mobile edition for access from your Internet-enabled smartphone.
Data Ownership
We promise that we'll never hold your data hostage. Your data is on our servers, but it's your data and you can export it anytime you'd like. And you can rest-assured that we will never sell your data or use it for any other purpose besides giving you access to it via BlueFolder.
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Still wading through mountains of paper when customers call? Still maintaining paper files to document medical device service histories? Improve your communication and response times by putting all of your customer information in one place. Instantly look up a customer's active jobs or their past service history. Empower your customers to create & view their own jobs and equipment through the customizable customer portal.
Learn more about Customer Service Management »
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Getting your technicians to adopt a service management system is probably not high on your list of fun things to do. We understand that technicians don't like data entry (who does?). At BlueFolder we pay close attention to making our solution easy for your techs, because service tech adoption leads to easy compliance with ISO, FDA and Joint Commission regulations. BlueFolder subscribers consistently tell us about their techs' enthusiasm for working with the solution.
Learn more about Managing Technicians »
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Are you still using spreadsheets and sticky notes to keep track of your service work? If you want to take your business to the next level, you need to get organized. BlueFolder gives you all the tools you need to track service requests, assignments, status, schedules, billable activities, contracts, medical equipment histories, and more.
Learn more about Managing Service Requests »
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Say goodbye to painful billing! Customers report that our built-in QuickBooks integration saves them hours and hours of data entry time each month. Reducing data entry time helps you get invoices out the door faster, thus decreasing the time it takes to get paid. BlueFolder helps you save many hours each month and get paid faster.
Learn more about Service Billing & Invoicing »
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Like most medical equipment service companies, your team is on the go all of the time. Getting access to your service and maintenance management system doesn't have to be a chore because BlueFolder is a web-based solution that you can access from anywhere, at anytime. Additionally, we offer a mobile edition designed specifically for smartphones. BlueFolder Mobile is fast and efficient because it includes only the features critical to completing work in the field and is designed to work over a low-speed connection.
Learn more about Mobile Service Software »
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Scheduling a team of people doesn't have to be a nightmare. BlueFolder's dispatch and scheduling features make it easy to see who's available to be scheduled, as well as what jobs have already been scheduled.
Learn more about Job Scheduling »
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Easily comply with FDA, ISO and Joint Commission requirements using the best-practices tracking of medical equipment service history.
Learn more about Equipment Tracking »
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As a business owner, you know how important it is to monitor and analyze the key metrics of your business. BlueFolder makes it easier to figure out how your business is doing with ample built-in reports, custom reporting tools, and informative dashboards.
Learn more about Reports & Dashboards »
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BlueFolder includes built-in email & calendar integration. Just send an email to your BlueFolder "dropbox" address and a new Service Request will be automatically created. It couldn't be easier. And your BlueFolder calendar can easily be synced with your personal calendar application via an iCalendar subscription. We also offer a developer API that enables you to develop custom integrations with your existing business applications.
Learn more about BlueFolder Integration »
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BlueFolder includes robust customization capabilities that make it easy to tailor the solution to fit your business. Our customers include companies from many different service industries and customizability is the magic that makes it possible to have a solution that meets your specific requirements.
Learn more about Customization »
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We understand that trusting the security of your business (and its data) to an online application is a big deal. Our success as a company depends upon keeping our customer's data safe and secure. We value your business and are committed to protecting your security and privacy while meeting the requirements of HIPAA, ISO and the FDA.
Learn more about Security & Privacy »