Manage Field Service Technicians

Timesheet & Labor Reports

As a business owner or manager you know that a key to running efficiently (and profitably) is to make sure you are fully utilizing your employees. If you're like most service companies, that means making sure your technicians are spending as much time as possible on billable activities. BlueFolder's timesheet and labor reports give you quick access to this critical information. Hold your techs accountable for their time and you're well on your way to getting more efficient.

Integrated Google Maps

Getting your techs to the right place at the right time is a lot easier with BlueFolder's built-in Google Maps integration. A map to the customer location can be printed right alongside the Service Request your tech takes to the job. Updated service requests are available on the go with our web based scheduling software. Or, better yet, your techs can use BlueFolder Mobile and get maps right on their iPhone or BlackBerry. You'll save more paper that way and your tech can use their phone to email a completed Billing Summary to the customer while on-site and bring a signed copy back to the office at the end of the day, shortening your billing cycle and saving printing costs at the same time.

Mobile Access

With BlueFolder Mobile, your technicians can quickly view and interact with their assignments. Customer and job information is easily accessible to help your techs get the job done right on the first visit. And capturing billable activities while still on site is a key to increasing your revenues.

Email / Text Alerts

How much time does your company waste on the phone with your techs simply trying pass along information about status or where the next job is? Imagine your techs automatically receiving email & text-message alerts from your service management system without you having to lift a finger. Just another way that BlueFolder will save your company time and money every day.

Permissions & Access Control

Part of the difficultly in managing people is trust. Unfortunately, even when you think you can trust someone, you might need a little more protection, especially when it comes to your sensitive business data. That's why BlueFolder has robust user permissions and access control to allow you to specify what information your employees can see and modify. Built-in roles (e.g. Lead Tech, Tech, Subcontractor) allow you to assign different levels of access for your team. And for those techs who aren't computer literate or simply refuse to use a computer, we offer "no-login" user accounts so you can still assign and schedule them, but they won't be able to login and you won't have to pay for a full license for them.

Helping You Better Serve Your Customers

Looking to save money through increased efficiency while better serving your customers? BlueFolder streamlines and simplifies your field service management capabilities. BlueFolder's hosted field service management software places your customer's service history in one place, easily accessible from any computer, making you more organized and efficient. And by integrating maps, billing summaries, and other relevant information with the service request, we find that techs really like and use BlueFolder, In fact, you'll likely benefit, as many of our customers already have, with significant time savings and dramatic increase in efficiency. There's much to gain by having your a consolidated field service solution with your customer's contact information, service history, service requests, and service contract all in one location.

You'll gain the benefits of multiple software tools integrated into one easy-to-use solution. With BlueFolder, you get web based scheduling software, job management software, service scheduling software, job scheduling software, and more all integrated into one, easy to use field service solution. Why deal with the hassle of manual operations or multiple solutions that don't efficiently work together? BlueFolder provides a consolidated view of the information you quickly need so you can better serve your customers.