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Who's Using BlueFolder?

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Our Customers

There are many different kinds of service organizations that use BlueFolder each day to run their business. Service Providers from industries such as Industrial Equipment, Medical Equipment, IT/Technology Service, Manufacturing, Property Maintenance and many other types of service organizations are relying on BlueFolder to keep their teams running smoothly.

Case Studies

Konica Minolta Medical Imaging

"With BlueFolder, we have improved customer service by being able to communicate more clearly about appointments, farther in advance, so customers can plan for our visits. So we're creating a happier and more satisfied customer."

Read the case study...

Agfa Heartlab Cardiovascular

"BlueFolder had everything we needed. It was the easiest solution to use and wouldn't require a huge training process. Real-time visibility with BlueFolder saves teams time. There's a lot less emailing and calling back and forth to track down customer information."

Read the case study...

Hydroworx

"The Web-based aspect of BlueFolder was key for us. We can get the information from any location and that's important to us. It limits the needless calls back to the office because sales and service reps can find it on their own."

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Merino Computer Concepts

"We wanted to move away from a complicated, paper-based approach to service documentation. BlueFolder has saved us countless hours plus printing costs, totalling $60,000 per year. Also, our response times have improved because customer information is easily accessible." -- Joseph Merino

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Testimonials

"BlueFolder simplified the process of managing our business! Before using BlueFolder, our biggest issue was keeping track of clients, appointments and employees. It is now very easy to do all of these things, and because of this, our revenues have increased tremendously!"

Adam Pettit, Interlaced

"I see BlueFolder as a 'pillar' to our business model. I would rank it in importance with our accountant, lawyer, advertising, etc. I do not think we could survive without it. Or, we might only be a minor player in our computer service industry. BlueFolder has elevated our customer service with fast and accurate information when responding to an existing client service request. And it allows us to quickly and accurately input and schedule a new client. Over the years, service call information becomes more and more valuable to our team when we are trying to diagnose a new problem. We especially like the advanced searching feature whereby we can search past service call comments and pinpoint the exact solution to a problem. When it comes to billing out a client, the technicians like the speed and user friendliness. They can spend more time fixing computers and less time on billing. Finally, the technical support we receive from the BlueFolder staff is tremendous. They are always anxious us to offer real solutions or a work-around until the next software upgrade. Thank you BlueFolder for a job done right."

Mike Peterson, Computer Medics

"I have found your company to be outstanding in service and customer care. The few times I have contacted you via phone your company has exceeded my expectations in terms of response time and helpfulness. Your company seems to be committed to your customers and what we need from this web based service in terms of upgrades and layout; so many services promise so many things; Bluefolder actually delivers! Thank You for helping me run my business better!"

Jeff Tingley, Sparkle Services

"Great software, great service."

Brian ShoeMaker, SecureNetworks

"BlueFolder had everything we needed. It was the easiest solution to use and wouldn't require a huge training process. Real-time visibility with BlueFolder saves teams time. There's a lot less emailing and calling back and forth to track down customer information."

Tracey Bewlay, Agfa Heartlab Cardiovascular

"I think your site is great. I'll be recommending you to others."

Andrew Miller, Vinylite Windows

"With BlueFolder, we have improved customer service by being able to communicate more clearly about appointments, farther in advance, so customers can plan for our visits. So we're creating a happier and more satisfied customer."

Charles Ross, Konica Minolta

 
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