SPORTS STARS RECOVER FASTER WITH HYDROWORX AND BLUEFOLDER
BlueService Keeps Athletes In Play with Real-Time Service Management
Colorado Springs, CO. - January 15, 2008 - BlueFolder, the leader in Service Team Automation (STA) solutions, today announced sports star heavyweight, Hydroworx, is using BlueService to meet the business needs of significant customers.
NFL wide receiver Terrell Owens uses Hydroworx therapy pools as does former Boston Marathon winner and current running coach Alberto Salazar. In December 2004, Owens sprained his ankle and broke his fibula just weeks before the Philadelphia Eagles were to play in the Super Bowl. He spent every day in a Hydroworx therapy pool and was back on the field for the match-up against the New England Patriots—stating the pool was instrumental in his quick recovery.
BlueService allows Hydroworx to keep its therapy pools running smoothly for those who depend on them and give field service technicians, who spend significant time on the road, faster data access for a more streamlined workflow.
"The Web-based aspect of BlueService is key for us," said Michael McHugh, senior vice president, Hydroworx. "We can now access information from any location. We've limited needless calls back to the office to provide updates to the tune of 80 percent."
BlueService tracks customer information, service requests and histories, schedules and service contracts, and makes them all accessible by field personnel. Locating service contracts now takes Hydroworx less than one minute compared to more than 10 minutes before. This frees service and sales representatives from searching for information and allows them to spend more time with customers.
There is a strong customer relationship management (CRM) benefit derived from BlueService. With BlueSerivce, Hydroworx technicians have complete customer service history at their fingertips. They know who is in the field and available to service the customer in real-time.
Hydroworx takes full advantage of the mobile functionality of BlueService as well. As schedules change, technicians automatically receive email and text-message alerts on their phones.
"Our priority is to see customers and make sure they're happy," McHugh said. "That attention to customers is how we've grown. The investment in BlueService has been important for our service and our bottom line."
About BlueFolder
BlueFolder is the world's leading provider of Service Team Automation (STA) Solutions. Its flagship offering, BlueService™, is a web-based and fully managed application delivering a simple and accessible method for businesses to manage their service teams and extended resources. Through the power of BlueService, and with no need for software or hardware, companies of all sizes are reaching an immediate return on investment by significantly increasing efficiency and dramatically reducing operational costs. Named as a finalist for Product of the Year by Small Business Technology Magazine, BlueService is priced on a monthly basis and does not require an annual commitment. For more information, visit BlueFolder's website at http://www.BlueFolder.com or call 866.253.BLUE.