Konica Minolta Keeps Nationwide Team on the Same Page with BlueService
Leading Medical Imaging Systems Provider selects BlueFolder to Automate and Enhance Customer Servicing Experience
Colorado Springs, CO. - November 14, 2006 - BlueFolder, the leader in Service Team Automation (STA) solutions, today announced that Konica Minolta, the leading medical imaging systems provider has selected BlueFolder's innovative BlueService™ to automate how their service teams interact and service their customers.
"We had three spreadsheets to accomplish one task, so there was lots of paper lying about," said Charles Ross, deployment/installation manager in Konica Minolta's service department. "Now, all the information about customer sites, scheduling and assignments is online in BlueService, so we don't have paper everywhere," Ross said. "Our accuracy and efficiency is so much higher than it used to be. People say, 'I don't know how we did it before BlueService.' It's been a huge time savings for us."
Previously, the field service, applications and preventive maintenance departments relied on several spreadsheets for scheduling and managing customer details. This was a tedious and labor-intensive process that diverted managers' attention from other, higher-value activities. Konica Minolta's IT department evaluated several scheduling applications before recommending BlueService, a Web-based software solution that manages customer records, service requests, scheduling, projects and billing.
"BlueService offered features and functionality that closely matched our business requirements," said Jatin Chauhan, senior developer at Konica Minolta. "It has a very simple interface so it's extremely user friendly. It's also Web-based and offered important data import/export functionality."
"We are extremely pleased that a renowned organization like Konica Minolta has selected BlueService to automate and enhance their customer interaction experience and gain a competitive edge in their competitive business," Said Tim Newcome, Chief Executive Officer for BlueFolder. "We are committed to providing our customers with the most robust and effective service team automation solution on the market today and recognize that now more than ever, organizations need to enhance their customer interaction experience, while finding ways to automate the processes."
Now, Konica Minolta keeps all appointments and customer information accurate, real-time and accessible to all with BlueService, a web-based solution. The benefits of this solution include:
- Team members pick up the software in just a couple of hours - without any formal training.
- A manager completes schedules about a week sooner than before, cutting a full eight-hour workday from the process.
- Engineers can book trips and travel logistics earlier, as well as communicate appointments to customers sooner - a valuable enhancement in customer service.
- IT never has to bother with software installation or upgrades.
Enhanced Accuracy, Efficiency and Customer Service
With all customer information in BlueService, managers dramatically streamlined the scheduling process. Ross now completes schedules about a week sooner than before, cutting a full eight-hour workday from the process.
In fact, BlueService led Konica Minolta to create a process improvement initiative called site readiness. In the software, they track whether customers are "network-ready" for their installations. With detailed, updated information, sooner, engineers can book trips and travel logistics a week earlier, as well as communicate appointments to customers sooner - a valuable enhancement in customer service.
For team members nationwide, current, accurate information about their schedules and customers is as close as the nearest computer. Plus, they can enter changes at any time, from the road, ensuring that information stays real time.
Engineers know their schedules and have correct customer information, which again enhances service. They experience fewer double bookings, can find customer sites more easily, and shipments get to customers with fewer errors.
About BlueFolder
BlueFolder is the world's leading provider of Service Team Automation (STA) Solutions. Its flagship offering, BlueService™, is a web-based and fully managed application delivering a simple and accessible method for businesses to manage their service teams and extended resources. Through the power of BlueService and with no need for software or hardware, companies of all sizes are reaching an immediate return on investment by significantly increasing efficiency and dramatically reducing operational costs. The result is a superior customer experience and a sustainable competitive advantage. BlueService is offered at multiple levels, priced on a monthly basis, and does not require an annual commitment.
BlueFolder is a privately held company headquartered in Colorado Springs, Colorado, voted the best place to live in the United States by MONEY Magazine. For more information, visit BlueFolder's website at http://www.BlueFolder.com or call 866.253.BLUE.