BlueFolder Expands Market Leading Service Team Solution
Company drives innovation, delivers positive impact to customers with new capabilities
Colorado Springs, CO. - October 17, 2006 - BlueFolder, the leader in Service Team Automation (STA), today announced the latest release of BlueService, a Web-based solution that helps companies manage their service teams. Key platform enhancements include a new customer web portal, service contract management, expanded time reporting and new scheduling features. The latest release also boasts a more intuitive interface.
"This release is a significant leap forward for BlueService and its users," said Jeff Emrich, BlueFolder's CTO. "In delivering the solutions that improve our users' operational efficiency, we enable them to forge a tighter relationship with their own customers."
BlueFolder raises the bar for STA, and subscribers recognize that BlueService is the easiest for customers to do business with.
"BlueService has made a very positive impact on how we run our business." Said Jeff Bush, President of Secure Networks and another solid believer in the power of STA solutions. "We are delighted at the service and the new enhancements made to the service. The Customer Portal is awesome.you have made my life much better!".
Overview of key enhancements
Customer Portal - For customers, especially businesses who interact with vendors often, the customer portal is a great option. The portal can be accessed by customers with usernames and passwords, completely automating the service request process. Service requests are viewable and current as customers are able to create and cancel, add comments and track scheduled tasks.
Service Contracts - For subscribers that offer prepaid service contracts, this feature allows work to be tracked against these contracts, including all activity and remaining balance.
Service Request Features - The service request interface is now easier to read and navigate with a new "schedule" tab that shows all appointments for a service request. Users can easily create appointments that are directly related to a service request and assign one or more technicians to each appointment.
Labor, Materials and Expenses can be linked back to an appointment, making it easier for technicians to reconcile all billable items related to an appointment, improving billing accuracy for the service completed.
Time Reporting - Viewing appointments by day, week or month, users can easily see which appointments do not have associated labor hours and report time appropriately. Users with appropriate permissions can view time reporting of others to verify completion and accuracy of the entire team.
Scheduling Features - Users can easily create appointments and schedule service requests by clicking on a time slot in the availability grids, which display free/busy times for a day or an entire week.
About BlueFolder
BlueFolder is the world's leading provider of Service Team Automation (STA) Solutions. Its flagship offering, BlueService™, is a web-based and fully managed application delivering a simple and accessible method for businesses to manage their service teams and extended resources. Through the power of BlueService and with no need for software or hardware, companies of all sizes are reaching an immediate return on investment by significantly increasing efficiency and dramatically reducing operational costs. The result is a superior customer experience and a sustainable competitive advantage. BlueService is offered at multiple levels, priced on a monthly basis, and does not require an annual commitment.
BlueFolder is a privately held company headquartered in Colorado Springs, Colorado, voted the best place to live in the United States by MONEY Magazine. For more information, visit BlueFolder's website at http://www.BlueFolder.com or call 866.253.BLUE.